Refund Policy

Refund Policy

Last Updated:

At Evosh, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

1. Refund Eligibility

To be eligible for a refund, please ensure that:

  • Your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You have the receipt or proof of purchase.

2. Refund Timeframe

  • Refund Requests: Must be made within 3 days of receiving your item.
  • Return Shipping: Must be initiated within 5 days of the refund request.

3. Non-Refundable Items

The following items are not eligible for a refund:

  • Cosmetics
  • Packed accessories
  • Some health and personal care items
  • Sale items (Only regular-priced items may be refunded)

4. Refund Process

Initiate a Refund:

  • Contact us through our website chat agent with your order number and reason for return.
  • We will provide instructions for shipping the item back to us.

Return the Item:

  • Mail your item to the address provided by our agent.
  • Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of the returned item.

Processing the Refund:

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If approved, we will initiate a refund to your original payment method.
  • You will receive the credit within a certain number of days, depending on your payment provider.

5. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
  • Exchanges: If you receive a defective or damaged item, we will cover the shipping costs for the exchange.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or the payment method used.
  2. Refunds may take a few days to process, depending on your provider.
  3. If you still haven't received it, contact our website chat agent for assistance.

7. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us via our website chat agent.

For further assistance, please contact our support team.